Should I explain the passenger's requirements?
Yes. Describe practical boarding, mobility, equipment and assistance needs so vehicle suitability can be reviewed.
Specialized journey planning
Accessible and Elderly Transport in Nairobi
Request pre-arranged transport for elderly passengers and travellers with accessibility or assistance requirements.
Tell us what a comfortable journey requires
JAJEAM accepts specialized transport enquiries for elderly passengers and travellers with disabilities. Because needs differ, the booking request should clearly describe mobility, boarding, seating and assistance requirements before transport is confirmed.
Pre-arranged journeys
Send the pickup, destination, travel time and passenger details in advance. This allows the team to assess the request and available vehicle options.
Mobility and assistance information
Explain whether the passenger travels with a companion or mobility equipment and what help may be needed. Do not send private medical records; only provide practical journey requirements.
Family and organization enquiries
Families and organizations can request recurring or one-off journeys. Share the schedule, route, passenger count and practical assistance needs so suitability can be reviewed before booking.
Accessible transport questions
Is every vehicle suitable for every passenger?
No. Suitability depends on the individual requirements and available vehicle. Confirm these details before booking.
Can a companion travel with the passenger?
Include all accompanying passengers in the total passenger count when making the request.
Discuss an accessible transport request
Share the practical journey requirements so JAJEAM can review vehicle suitability and availability.
